Approve and issue limited comps to mid and high-end rated players based on established guidelines.Responsible for providing excellent guest service to mid and high-end guests by providing information pertaining to their comp limits, special services, and amenities available as well as any special targeted player events.Service all customers at the customer service booths and VIP room greet bus arrivals conduct property tours and assist in promotional events.Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) The incumbent in this position is responsible for the effective communication of the Player’s Club program determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.
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